FAQ

Q: What is Duval Grand Event Venue? A: Duval Grand is a luxury event venue located at the Wyndham Jacksonville Hotel & Conference Center, offering flexible spaces and full-service planning for weddings, conferences, corporate events, and private celebrations.
Q: Where is Duval Grand located? A: We're located at 14670 Duval Road, Jacksonville, FL 32218, just 3 miles from Jacksonville International Airport.
Q: What makes Duval Grand different from other event venues? A: We uniquely combine luxury event spaces with integrated hotel accommodations, on-site dining, bars, and a pool—everything your guests need under one roof. Our experienced team handles every detail from planning to execution.
Q: How many flexible event spaces do you have? A: We offer 12 flexible venues across more than 10,000 square feet, allowing us to accommodate events of any size and style.
Q: What types of events can Duval Grand host? A: We specialize in weddings, conferences, corporate events, private celebrations, holiday parties, fundraisers, and any special occasion requiring elegant spaces and expert planning.
Q: What is the maximum guest capacity? A: Our flexible venue spaces can accommodate everything from intimate gatherings to large celebrations. Contact us for specific capacity details for your event.
Q: Can you customize the space for my event? A: Yes, all our spaces are fully customizable. Our design team works with you to create the perfect ambiance for your vision.
Q: Do you offer catering services? A: Yes, we provide full-service catering tailored to your event's needs, from cocktail receptions to multi-course dinners.
Q: Can guests dine at the on-site restaurant? A: Absolutely. Your guests can enjoy meals and cocktails at our on-site bar and restaurant before or after your event.
Q: Do you accommodate dietary restrictions? A: Yes, our culinary team can accommodate any dietary needs or preferences. Discuss your requirements during planning.
Q: Can guests stay overnight at the venue? A: Yes, the Wyndham Jacksonville Hotel features 230 guest rooms available for your attendees.
Q: Do you offer group room rates? A: Yes, we provide discounted block room rates for event guests, making overnight stays convenient and affordable.
Q: Are there additional amenities for overnight guests? A: Guests enjoy access to the outdoor pool, fitness center, spa services, and complimentary airport shuttle.
Q: What services are included in event planning? A: Our expert team handles venue selection, layout design, catering coordination, décor, and day-of execution to ensure a seamless experience.
Q: Do you provide event design and décor services? A: Yes, our design team works with you to create stunning décor and ambiance that matches your vision and theme.
Q: How far in advance should I book? A: We recommend booking 3-6 months in advance, though we'll accommodate requests based on availability. Contact us to discuss your timeline.
Q: Who will be my main point of contact? A: You'll work with our Director of Sales and our Convention Services team to ensure seamless communication and execution throughout your event.
Q: Is there parking available for events? A: Yes, complimentary parking is available for all event guests.
Q: Do you have a backup indoor space in case of outdoor events? A: Our flexible venue design accommodates both indoor and outdoor events. We can discuss contingency plans during planning.
Q: Can I bring in outside vendors? A: Our experienced team handles all catering and services. We can discuss specific vendor requests during planning.
Q: What is included on the day of the event? A: Our team handles setup, coordination, service, and breakdown. Your event agreement details specific inclusions.
Q: How do I get started planning my event? A: Contact our Director of Sales, Stacy Taylor, at 904-718-7235 or stacy.taylor@wyndjax.com to schedule a consultation.
Q: Do you offer tours of the venue? A: Yes, we welcome venue tours. Call us at 904-718-7235 or email guest.services@wyndjax.com to schedule.
Q: What is your cancellation policy? A: Cancellation policies depend on your specific event agreement and timeline. Discuss terms when booking with our sales team.
Q: Do you offer destination wedding packages? A: Yes, we offer comprehensive wedding planning services and can accommodate destination wedding guests with hotel accommodations and full-service catering.